Job Details

Job Description

235. Service Advisor

Job Description: Prosper Zambia is looking for a Service Advisor to act as the liaison between the customer and the service department. The Service Advisor will manage service appointments, address customer concerns, and ensure high-quality service delivery.

Key Responsibilities:

• Greet customers and discuss their vehicle service needs.
• Schedule service appointments and provide cost estimates.
• Communicate service updates and recommendations to customers.
• Handle customer complaints and resolve issues effectively.
• Maintain accurate records of services performed and customer interactions.

Requirements:

• Strong customer service and communication skills.
• Ability to manage multiple tasks and work efficiently.
• Knowledge of automotive repair and maintenance procedures.

Education:

• High school diploma or equivalent; a degree or certification in automotive service management is a plus.

Skills:

• Proficiency in service management software and tools.
• Excellent organizational and problem-solving abilities.
• Ability to handle difficult customer situations with professionalism.

Experience:

• Minimum of 2 years of experience as a service advisor or in a similar role.

Location: Lusaka, Zambia

Application Deadline: August 25th, 2024

Application Email: [email protected]