Download the Jobs App
Title:
Service Center Officer
Team:
Customer Experience
Location:
Mpongwe
Reporting:
Service Center Coordinator
Duties: This is in non-exhaustive list, which will be subject to change from time to time
Key responsibilities
Duties: This is in non-exhaustive list, which will be subject to change from time to time
-
Provide exceptional experience to EEA customers at all times
-
Serve as a liaison between the customer and EEA.
-
Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
-
Diagnose technical issues with customer units and accessories and support the after sales service process
-
Provide accurate product information to customers
-
Support in the disbursement of inventory (including accessories) in your
-
Service Centre and other allocated Points of Sale (POS)
-
Contribute to ensuring up-to-date and accurate inventory records for Stock audits
-
Provide regular reports on sales, support, inventory, and customer data handling and management
-
Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA Zambia HQ within one month of receipt at the Centre
-
Ensure accurate and high quality information is added into Engie data system
-
Help collect data on customer feedback and satisfaction
-
Escalate any unresolved issues or questions to your supervisor/ manager
-
Ensure all EEA customers have a great end-to-end customer experience
