Service Manager
Radisson Hotel Group | Livingstone
Radisson Hotel Group
Innovating the future of tech solutions in Zambia.
Job Description
Description
SUPERVISE AND COORDINATE FRONT OFFICE’S SHIFT ACTIVITIES TO PROVIDE THE HIGHEST STANDARD OF SERVICE
- Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees.
- Is proficient in all Front Office Standard Operating Procedures and displays good leadership by example by following all SOP’s.
- Utilises supervisory skills and motivation to maximise employee productivity and satisfaction.
- Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations.
- Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests.
- Supervises Receptionists cash-up and checks all banking at the end of shift.
- Makes sure Front Office employees utilise yield management to maximise room revenue.
- Completes the relevant Service Manager Checklist on a daily basis.
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