Service Manager

Radisson Hotel Group • Hospitality & Catering Jobs • Livingstone • 1 month ago

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Description

SUPERVISE AND COORDINATE FRONT OFFICE’S SHIFT ACTIVITIES TO PROVIDE THE HIGHEST STANDARD OF SERVICE

Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees.
Is proficient in all Front Office Standard Operating Procedures and displays good leadership by example by following all SOP’s.
Utilises supervisory skills and motivation to maximise employee productivity and satisfaction.
Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations.
Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests.
Supervises Receptionists cash-up and checks all banking at the end of shift.
Makes sure Front Office employees utilise yield management to maximise room revenue.
Completes the relevant Service Manager Checklist on a daily basis.