Do you want to join a department that is the core of the Epiroc business? Well, look no further. Epiroc Zambia is a growing business full of challenges for anyone that wants to grow their career. It is part of the global Epiroc with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

Mission

• Develop and implement appropriate business strategies and priorities for each targeted surface mine customer utilizing territory management skills
• Work in close collaboration with our capital sales teams to ensure proper alignment and support of sales in the surface category.• Ensure customer loyalty by providing the highest quality product and superior after-the-sale support via cultivating and maintaining direct relationships with key customers.
• Personally demonstrate clear and visible leadership within the category..
• Clearly define tasks and duties within your direct report organization, and develop tools for measuring success for the people in your organization.
• Involve other PSD managers in the development and implementation of local strategies to ensure adequate technical and commercial support.
• Manage, develop and lead direct reports and execute processes of full employee life cycle (i.e. recruiting, onboarding, performance management, responsible feedback, training and development, other HR metrics) and use strategic vision to create appropriate succession plans.
• Constantly strive to improve operating efficiencies at the respective service center location.

The role

• Sense of urgency for goal achievement; advanced multi-tasking expertise in a fast-paced environment
• Results focused idea generation; innovative and creative problem solving; rapport and relationship building
• Focused on achieving results and engaging commitment of others
• Action-oriented and somewhat collaborative decision-making
• Quick decision making in response to changing conditions
• Confident, enthusiastic, persuasive to call others to action
• Directive leadership to assure business results are achieved
• Delegation of details as necessary, with follow up on timeliness and quality
• Accountability for results

Competences, skills and experience

• Bachelor of Science Degree in Engineering,  or a related discipline is preferred; an equivalent combination of education and experience may be considered in lieu of a degree
• Minimum of 5 years’ of practical related experience in the mining equipment business, parts and services field experience is highly preferred
• Prior demonstrated experience successfully leading teams of employees is required
• Strong mechanical/technical background is required for issue resolution & reasoning/discussing “root cause analysis” back to customers
• Effective communication skills, including presenting information and responding to inquiries from Epiroc management and internal/external customers is required
• Ability to write reports, business correspondence, and procedure manuals

Behaviors

• Very analytical
• Good understanding of maintenance systems
• Financial literacy
• Good couching and mentoring skills
• Problem solving
• Ability to interact with the customer and various levels

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.