Job Details

Job Description

The Role: Shift Operations Supervisor

CORE PURPOSE OF JOB

To support the Cinema Manager in the profitable and effective operation of the cinema. Ensure that all policies and procedures are followed correctly relating to operations, stock and marketing. Ensure that customers are consistently provided with the highest standard of service. This position is also a key holder position and responsible for opening and closing of the site as per a shift roster.

We are seeking an experienced and enthusiastic Shift Supervisor to lead our front-of-house operations and ensure exceptional customer experiences. This is a key leadership role responsible for overseeing shift daily operations, managing staff, and upholding our brand standards in a fast-paced, customer-focused environment.

Key Responsibilities:

• Oversee the daily shift operations of the cinema, ensuring smooth and efficient service.
• Lead, train, and motivate front-of-house staff to deliver high levels of customer service.
• Manage customer relations, and customer feedback professionally and efficiently.
• Enforce compliance with health, safety, and licensing regulations.
• Work collaboratively with cashiers and Cinema assistant teams to maintain service quality and consistency.
• Manage set sales targets, and drive performance improvements.

Experience & Education:

• A minimum of 2-5 years’ experience in a restaurant or hospitality management role, ideally in a high-volume or upscale QSR setting.
• Demonstrated success in team leadership, operational management, and customer service excellence.
• A diploma in Hospitality Management, Business Administration, IT or a related field is strongly preferred.
• Relevant certifications in food safety, first aid, or responsible alcohol service are advantageous.
• Preferably a lady

About You:

• A confident, hands-on leader with a passion for hospitality and customer satisfaction.
• Excellent interpersonal and communication skills with the ability to build rapport with staff and customers.
• Organised, detail-oriented, and able to multitask effectively in a dynamic environment.
• Flexible availability, including evenings, weekends, and public holidays.
• A positive attitude, problem-solving mindset, and a genuine desire to contribute to the success of the business

Willing to work long hours including weekends and Public Holidays
Knowledge of the movie industry and a passion for film will be beneficial.

Note that candidates staying in surrounding areas of Arcades and East Park Mall are encourage.

Own transport is an added advantage.