Job Description
Role Description
At KEB Shop, the shop attendant is responsible for creating a positive and pleasant shopping experience for customers while maintaining the store’s efficiency and operations.
Educational Requirements and attributes
-
Full Grade twelve Certificate
-
Certificate in Marketing and sales will be an added advantage.
-
Experience in the sales, ideally in a cosmetic shop or salon would be an advantage
-
Excellent attention to detail, problem solving, ability to work well with others
-
Strong persuasive and communication skills
-
Patient and able to remain calm under pressure
-
Ability to use initiative
-
Customer service skills.
Key Responsibilities
-
Customer Service
: Greeting and assisting customers in a friendly and professional manner. Providing product information, answering questions, and helping customers find the items they need.
-
Sales
: Actively promoting products and services to increase sales. Suggesting complementary items, upselling, and cross – selling to enhance the customer’s shopping experience.
-
Cash Handling
: Processing transactions, handling payments, and providing accurate change. Operating cash registers, handling mobile payments, or other payment systems.
-
Stocking Shelves:
Replenishing merchandise on the sales floor to maintain adequate stock levels. Ensuring products are neatly displayed and organized.
-
Merchandising
: Arranging and displaying products to attract customers and highlight promotions or new items effectively.
-
Inventory Management
: Assisting with inventory counts and reporting discrepancies to management. Ensuring products are properly labeled with prices and information.
-
Handling Complaints:
Addressing customer complaints and concerns in a professional and timely manner. Finding solutions to resolve issues and ensuring customer satisfaction.
-
Cleaning and Maintenance:
Keeping the store clean, tidy, and organized. Performing routine cleaning tasks to create a pleasant shopping environment.
-
Product Knowledge
: Staying informed about product features, specifications, and benefits to provide accurate information to customers.
-
Security
: Monitoring the store for potential theft or shoplifting and reporting any suspicious activities to security or management.
-
Restocking:
Unpacking and stocking merchandise received from suppliers in the storage area and restocking it on the sales floor.
-
Opening and Closing Duties
: Preparing the store for opening and securing it at the end of the day. This may involve tasks like cash reconciliation, turning off lights, and setting the alarm.
-
Telephone and Online Support
: Answering phone calls and assisting customers with inquiries or orders placed online.
-
Promotions and Events
:
Assisting with in-store promotions, sales events, and product launches.
-
Any other duties may be assigned.
All suitably qualified and interested candidates can apply by sending updated CVs with 3 traceable references to [email protected] or [email protected].
Ndola residents are encouraged to apply.