Job Details

Job Description

Job Summary

Under the supervision of the Senior Operations Manager, the Skills Trainer and Compliance Officer will conduct regular compliance audits and oversee the effective delivery and implementation of all Learning and Development strategies. This includes translating strategies into relevant modules for the selected brands across all stores within the assigned region. The incumbent will be responsible for ensuring consistently high standards of service, product quality, and operations. Additionally, they will guarantee strict adherence to company systems, processes, and procedures

Duties and Responsibilities:

• Coordinate and oversee all aspects of operational procedures across all Simbisa Zambia outlets.
• Ensure strict adherence to operational standards in accordance with established SOPs.
• Actively exemplify and promote the core values of pride, passion, courage, and integrity within the team at all times.
• Facilitate the communication and implementation of updates and changes to operational procedures from the franchise office to all stores uniformly.
• Maintain all hygiene standards rigorously in line with company protocols and local regulatory requirements.
• Guarantee that all products are prepared to the correct quality and quantity specifications, served at optimal times, and promptly address any service delivery issues.
• Lead and coordinate store openings and expansion activities from an operational perspective.
• Ensure the consistent delivery of high-quality products that meet set standards.
• Oversee the maintenance and proper functioning of all equipment in accordance with operational standards.
• Ensure that all administrative systems and processes are accurate, up-to-date, and effectively managed.
• Conduct monthly compliance audits across all stores.
• Develop and monitor action plans to address audit findings, ensuring timely implementation and completion.
• Prepare and submit periodic training and compliance reports as per predetermined schedules.
• Collaborate with the Operations team to ensure all action items are completed effectively.
• Oversee the successful launch and performance monitoring of new products.

Qualifications & Skills:

• GCE O’Level Certificate
• Degree in Hospitality, Food Services, or Business Administration – Preferred, to provide foundational knowledge in hospitality management, customer service, and operations.
• Certifications in Training and Development or Train-the-Trainer course, to design and deliver effective training modules
• Certification in Food Safety and Hygiene to ensure compliance with health and safety standards is an added advantage
• Minimum five (5) years’ experience in the hospitality industry (Experience in Quick Service Restaurants is an added advantage)
• Proven ability to facilitate training sessions and coach staff.
• With knowledge of operational and compliance standards, including food safety and company policies.
• Strong communication and interpersonal skills.
• Ability to conduct audits and ensure compliance.
• Leadership and team-building abilities.

Candidates who meet the above criteria should send their documents (cover letter, CV, academic and professional qualifications) to [email protected] no later than Sunday, 20th July 2025.

Only shortlisted candidates will be contacted.