Responsibilities
JOB DESCRIPTION
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Driving turnover to ensure the achievement of targets
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Controlling expenses
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Managing stock losses to ensure shrinkage is in line with the Company standard
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People management, including recruitment, development of staff, employee relations, performance management
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Executing in-store merchandising strategy and standards
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Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Exprience
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A Matric certificate.
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Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
Skills
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Builds Customer Loyalty
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Customer Service Delivery
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Customer Value Management
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Customer-Focused Approach
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Effectively Presents Solutions
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Initiates Compelling Sales Conversations
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Knows the Buying Influences
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Leverages Digital Communications with Customers
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Manages Resistance
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Managing the Sales Process
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Navigates Customer Challenges
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Negotiation & Selling
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Planning & Organizing
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Policy & procedures
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Strategic Sales Planning
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Leadership
Behaviors
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Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness
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Builds Networks – establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
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Customer Focus – understands, anticipates, and meets the needs and expectations of customers
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Directs work – effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
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Drives Engagement – inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
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Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets
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Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes
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Values differences – recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.