Job Details

Job Description

JOB SUMMARY

Unicaf, the leading online platform in sub-Saharan Africa offering quality higher education degree programs in collaboration with UK, US, African and European universities, is growing and looking for Telesales staff in Lusaka, Zambia.

JOB DESCRIPTION

Responsibilities:

• Support and provide superior service to students & potential students via telephone.
• Use questioning and listening skills that support an effective telephone conversation
• Provide customers with product and service information
• Process documents, forms, and applications
• Identify and escalate priority issues

Requirements:

• Minimum academic qualification of a completed Bachelor’s degree – A postgraduate degree is considered an advantage
• Experience length preferably a minimum of 2 years of office work experience
• Excellent verbal and written command of the English language (a must)
• Excellent conversational skills on the phone in English
• Excellent computer skills and people skills
• Attention to detail
• Excellent time management
• Ability to reach assigned targets
• Previous experience in a call centre will be considered an advantage.

Traits to be successful in this career:

• You are determined and focused.
• You enjoy continuous learning and improving.
• You enjoy reaching your goals and you want to help others do the same.
• You enjoy speaking with people online and on the phone.

How to Apply: Interested candidates are invited to send their CV and a brief cover letter to: [email protected] with the subject line “Student Advisor Telesales”