Job Details

Job Description

Position Overview

The Systems Administrator provides systems, end users and customs IT support.

Job Responsibilities

• Systems Support and administration
• Support with performing our POS configuration, software installation etc.
• Support with performing back end high level checks.
• Support with performing high level/standard reports extraction.
• Support with managing our systems provided by third parties.
• System changes testing and Integration support
• Support with performing and documenting system changes UAT.
• Support with performing system changes post go live testing.
• Support our partners to integrate into our web service API
  • Customers and end users support
• Support with resolving customer IT challenges.
• Support with resolving end user IT challenges i.e. emails, printers, WI-Fi etc
• Support with performing software installations and maintenance on end user machines.
• Systems monitoring
  • Support with performing system daily (routine) checks.
  • Support with preparing required system checks report.
  • Service availability support
  • Support with partners communication in times we are experiencing service outage
  • Support with raising service interruption/outage to our partners in instances where checks must be done from our partner’s end.
  • Support with documenting/recording system outages

As well as above, any other duties given by management

Organizational Alignment

• Reports directly to the Head-Information & Technology

Qualifications

• Grade 12 Certificate
• Bachelor’s Degree in Computer Science, or related field
• Master’s Degree in Computer Science, or related field will be an added advantage.
• Proven experience as an IT specialist or in a related field
• Strong analytical, problem solving and critical-thinking skills
• Excellent communication and interpersonal abilities
• Payments systems experience is a plus

Personality Qualities

• Problem solver
• Ability to work weekends, holidays and after hours
• Quick to attend to queries.
• Exemplifies good leadership with good people management
• GO getter
• Self-driven
• Patient
• Exudes Humility
• Clean criminal and employment record
• High Integrity morals