Tech Operations Manager at Zambia Breweries

Job Description

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

Job Purpose:

The key purpose of this role is to be responsible for leading the country Solutions team in Zambia. The scope of the role includes leading in country tech operations (network, enterprise services, end user computing, applications, cyber security and compliance, and services), commercial tech demand and delivery, and NoCC capabilities (document control and account to report support).

The Zambia DTech Manager will work closely with the Solutions zone teams to facilitate, align support and investments that drive the technology and NoCC agenda in Zambia. The DTech Manager will ensure strong country-to-country and country-to-zone Solutions communities are operating and delivering value to the Zambia business. The role will be responsible for the people and performance of the Zambia team – along with driving functional capability, processes and results.

Key Roles and Responsibilities:

Lead the Zambia Solutions team – including people, capabilities, processes, budgets and performance.
Proactively engage with country stakeholders to ensure the Solutions team is exceeding customer expectations and creating value for the business.
Support tech operations, NoCC operations and commercial product delivery (adoption and coordination) in Zambia.
Ensure operational SLAs are achieved and serve as a primary point of escalation between the Zambia and zone tech operations teams.
Facilitate connections and collaboration between the Global and Zone Solutions teams to drive results in technology and the NoCC agenda.
Own and manage the Zambia capex and ZBB technology budgets.
Lead the people performance and people cycle process – actively coaching, mentoring and developing strong technology, business and leadership capabilities in the Zambia team.
Drive the technology and NoCC transformation agenda in Zambia.
Identify and act on opportunities to streamline business processes through technology.

Profile

Embodies the AB InBev culture and 10 principles
Strong leadership capability plus technology and business process knowledge
Works with energy and enthusiasm to solve customer problems
Ability to apply knowledge of the business, customers and consumers to bring new ideas to the company
Executes with discipline and a sense of urgency
Communicates with clarity of direction to get things done
Stays focused when faced with change, obstacles and setbacks
Considers diverse perspectives when faced with complex problems
Strong analytics and problem solving skills
Strong computer, technology and digital skills
Ability to quickly grasp processes and new technologies

Additional Information

Based in Lusaka
Reports to Africa DTech Manager
Band: VI