Technical Support Engineer at Findura Infosys Limited

Job Description

Findura Infosys is a Zambian ICT company that provides technology solutions for corporate clients.

The Technical Support Engineer is responsible for delivering high-quality, client-facing technical services across Microsoft 365 administration and training, web and email hosting, and outsourced IT support. The role ensures business continuity and productivity for clients through timely issue resolution, proactive system management, and user training.

Key Responsibilities

Microsoft 365 Administration & Training

Manage client Microsoft 365 tenants including license allocation, user creation, security configuration, and troubleshooting.
Provide virtual or on-site user training for Microsoft Teams, Outlook, SharePoint, OneDrive, and security awareness.
Monitor usage and adoption trends and provide improvement recommendations.

Web, Email & Domain Hosting Support

Manage domains and DNS records through hosting platforms.
Set up and troubleshoot email accounts (e.g., cPanel webmail, SMTP/IMAP configuration).
Monitor hosting renewals and perform basic website maintenance tasks.
Ensure uptime and performance of client websites and email systems.

Outsourced IT Support (End-User Environment)

Provide first-line and second-line support for client IT environments including desktops, laptops, printers, and network connectivity.
Install, configure, and troubleshoot operating systems, security software, and productivity tools.
Maintain asset and incident logs, and escalate complex issues as needed.
Conduct regular client health checks and routine preventive maintenance.

Qualifications and Experience

Diploma or Degree in Information Technology, Computer Science
2+ years of experience in technical support or IT services.
Proven experience with Microsoft 365 admin center and productivity tools.
Familiarity with cPanel, domain management, and email hosting platforms.
Strong troubleshooting skills across Windows, network, and email systems.
Microsoft certification (e.g., MS-900, MD-102, or AZ-900) is an added advantage.
Familiarity with remote access tools (AnyDesk, TeamViewer, etc.).
Good knowledge of HTML and WordPress
Strong communication and documentation skills.