Job Details

Job Description

Technical Support Specialist

Job Description: Savanna Synergy is hiring a Technical Support Specialist to provide technical assistance and support to users. The Technical Support Specialist will troubleshoot and resolve hardware and software issues and ensure customer satisfaction.

Key Responsibilities:

• Provide technical support and assistance to users via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Document support interactions and solutions for future reference.
• Collaborate with other IT staff to resolve complex issues.
• Stay updated on technology trends and advancements.

Requirements:

• Strong technical knowledge and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work effectively in a fast-paced environment.

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications are a plus.

Skills:

• Proficiency in technical support tools and software.
• Good diagnostic and analytical skills.
• Strong organizational and time-management abilities.

Experience:

• Minimum of 2 years of experience in technical support or a similar role.

Location: Lusaka, Zambia

Application Deadline: August 25th, 2024

Application Email: [email protected]