Job Details

Job Description

We’re seeking an experienced Technical Support Team Lead to oversee our technical support team and deliver impressive system presentations and demos. The ideal candidate will have a strong technical background in Enterprise Resource Planning (ERP), Risk Management Systems, Payment Systems, Telephony, CRM and Software as a Service (SaaS), leadership experience, and excellent communication skills.

Key Responsibilities:

• Lead and manage a team of technical support professionals
• Deliver engaging system presentations and demos to technical and non-technical audiences
• Provide technical expertise and guidance to the team on ERP, Risk Management Systems, Payment Systems, Telephony, CRM and SaaS
• Develop and implement technical support processes and procedures
• Collaborate with cross-functional teams to resolve complex technical issues
• Provide 2nd line support to clients both internal and external
• Track support issues and analyse them from an incidence, problem and change management perspective
• Provide period reports to management and advise on areas of customer concern

Requirements:

• Degree in Computer Science, Information Technology, or related field
• Certification in ITIL will be an added advantage
• Minimum 4-7 years of experience in technical support, software development, or a related field, with experience in ERP, Risk Management Systems, Payment Systems, Telephony, CRM and SaaS
• Proven leadership experience and ability to manage complex projects
• Excellent presentation, demonstration, and interpersonal skills
• Familiarity with industry trends, best practices, and standards

Nice to Have:

• Experience with specific ERP systems (e.g., SAP, Oracle)
• Knowledge of risk management frameworks and payment system regulations
• Experience with cloud-based technologies and SaaS platforms

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

If you’re passionate about technology, leadership, and delivering exceptional support, we’d love to hear from you! Please submit your resume and a cover letter detailing your qualifications and experience to [email protected]. Include “Technical Support Team Lead Application” in the subject line.