Telesales Agents

Apollo Agriculture • IT Jobs • Lusaka • 3 weeks ago

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About Apollo:

Apollo Agriculture is a commercial farming platform that helps small-scale farmers maximize their profits. Apollo’s ML-powered credit models and automated operations technology unlock the massive, untapped small-scale farming market, starting in Kenya. With optimized financing, high-quality farm products, and digital advice, Apollo farmers are already more than doubling their farm profitability. Apollo’s team brings together technology, credit, and operations experience from The Climate Corporation (acquired for USD $1 Billion), Google, Capital One, and One Acre Fund. We value the evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of disagreements, and considerate listening.

About the Role:

Apollo Agriculture is seeking experienced customer experience professionals to join our Telesales team as Telesales Agents. As a Telesales Agent at Apollo Agriculture, your role encompasses a range of outbound calling activities aimed at engaging with farmers and driving business growth. You will play a pivotal role in capturing farmer profiles, upselling and cross-selling products and services, verifying loan packages, and contributing to excellent customer experiences.

Location: Lusaka, Zambia

Reporting Lines: This role reports to the Telesales Associate

Contract Duration : Short-term

Responsibilities:

- - Conduct telesales and convert prospective clients.
  - Make outbound calls to interested farmers to accurately capture their profile in the system; including a detailed registration survey.
  - Handle inbound calls by farmers and accurately transcribe the recorded details in the recommended format as will be outlined to you.
  - Diligently handle customers/business partners inquiries via telephone and/or SMS.
  - Manage and resolve customers’/partners’ complaints.
  - Provide existing and prospective clients with product and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the Company’s policies and procedures.
  - Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.
  - Accurately document all customer interaction information according to standard operating procedures, as the Company shall provide you with details from time to time.
  - Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. I
  - Troubleshoot Mobile App Related issues and providing first level resolutions to the customers/business partners.

Noteworthy

- A background in Agronomy, Crop protection, or any other related field will be an added advantage.

Requirements:

- - Be a holder of an Undergraduate degree or a diploma certificate
  - Conversant with English,Bemba and Nyanja.(Tonga will be an added advantage).
  - Self-driven and able to work remotely with minimal supervision.
  - Have basic computer skills and be familiar with Windows or Ubuntu OS.

We:

- Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.
- Make magic happen to solve hard problems and always come with solutions when challenges arise.
- Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.
- Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
- Offer a dynamic environment that fosters talent, collaboration and growth.
- Take pride in our work and share the responsibility to see it through from conception to deployment.
- Back up our talk with a competitive compensation and benefits package and challenging projects.
- Value autonomy, honesty, transparency, and respect.
- Are excited to hear from you!