Job Details

Job Description

Empowering Africa’s tomorrow, together…one story at a time.

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Job Summary

• To deliver performance excellence through working as part of a team which undertakes a wide range of processing and servicing activities
• This is a generic role to be carried out within all of the Absa Africa centralized operations processing sites, and the role holder may be required to work flexibly across a variety of different activities.
• Timely actioning and reporting of regulatory Suspicious Transaction Report (STR)

Job Description

Accountability:  Delivering Operational Service – (80%)

Outputs:

• Actioning of allocated alerts for adjudication on a daily basis
• Undertake required processing of information and servicing activity in accordance with set procedures.
• Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
• Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
• Achieve individual operational performance targets and support the achievement of team targets.
• Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
• Action any queries / complaints received in accordance with procedures.
• Compilation of the reports should be done within SLA.
• Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time

• Ensure that work is completed by the set deadline
• Returns are submitted in a timely manner
• Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers.
• Responding to queries from all stakeholders
• Guide branches and Relationship managers on matters relating to Transaction Monitoring.
• Raise concerns with branches on accounts that are not compliant
• Ensure queries are resolved within the service level agreement
• Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres
• Work closely with the team leader and other team members as one team to deliver excellent performance.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time
• Support and adopt the implementation of change initiatives.
• Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy.
• Perform any other duties that may be assigned by the team leader / line manager from time to time

Accountability:  People Activities Teamwork (10%)

Outputs:

• Attend Morning hurdles to review the team’s performance
• Attend Community activities organised by the team
• Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
• Ensure processes are up to date with the Law.
• Agree performance development objectives with the team leader
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Accountability: Leadership:- (10%)

Outputs:

• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development
• Live Group behaviours and inspire others in working together to achieve the strategic vision
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)