Travel Agent IATA Travel Agency X 04 at Brilliance Executive Management Consultants

Job Description

Description:

Job Purpose

The Travel Agent will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services. Implement all sales activities and maximize business opportunities in your specific area of responsibility under the general guidance and supervision. The role involves generating and maintaining customers of defined accounts and areas through sales activities like face to face sales calls, telephone calls or entertainment.

Summary of Key Responsibilities:

Plan and sell transportations, accommodations, insurance and other travel services
Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
Book transportation, make hotel reservations and collect payment/fees
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Formulate travel trade offer letters and yearly contracts and any other required business correspondence
Implement and execute all sales objectives and action plans to reach and exceed targets set
Solicit and serve transient and group business and meetings
Attend all pre & post – conference meetings, as required and arranged by the event’s management department
Deal with occurring travel problems, complaints or refunds
Attend travel seminars to remain updated with tourism trends
Enter data into our software and maintain client files
Network with tour operators
Maintain statistical and financial records
Meet profit and sales targets
Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible
Ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies

Required Skills and Competencies

Fluency in English; multilingualism is a plus
Strong sales skills and commercial awareness
Attention to detail
Ability to interact, communicate and negotiate effectively
Negotiating Skills
Persuasive Skills
Sound knowledge of domestic and international travel trends
Customer Centric Skills
Team Player

Primary Areas of Accountability:

Qualifications and Experience

Diploma or Degree in Hospitality, Travel, Tourism, Business or relevant field
Must have a for a minimum of 3-5 years’ work experience as a Travel Agent/Consultant
Must have worked or working as a Travel Agent for well-established Travel Agency in Zambia
Personal travel experience will be considered an advantage
Excellent knowledge of computer reservations systems, GDS systems and e-travelling
Proven knowledge of domestic and international travel trends

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

If you meet the hiring requirements for the position, please email your CV in MS Word and Cover Letter clearly stating your salary expectations to: [email protected] & Cc [email protected]

Note that, all communications will be kept in the strictest of confidence.

If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.