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Description:
Job Purpose
The Travel Agent will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services. Implement all sales activities and maximize business opportunities in your specific area of responsibility under the general guidance and supervision. The role involves generating and maintaining customers of defined accounts and areas through sales activities like face to face sales calls, telephone calls or entertainment.
Summary of Key Responsibilities:
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Plan and sell transportations, accommodations, insurance and other travel services
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Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
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Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
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Book transportation, make hotel reservations and collect payment/fees
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Use promotional techniques and prepare promotional materials to sell itinerary tour packages
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Formulate travel trade offer letters and yearly contracts and any other required business correspondence
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Implement and execute all sales objectives and action plans to reach and exceed targets set
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Solicit and serve transient and group business and meetings
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Attend all pre & post – conference meetings, as required and arranged by the event’s management department
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Deal with occurring travel problems, complaints or refunds
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Attend travel seminars to remain updated with tourism trends
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Enter data into our software and maintain client files
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Network with tour operators
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Maintain statistical and financial records
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Meet profit and sales targets
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Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible
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Ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies
Required Skills and Competencies
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Fluency in English; multilingualism is a plus
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Strong sales skills and commercial awareness
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Attention to detail
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Ability to interact, communicate and negotiate effectively
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Negotiating Skills
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Persuasive Skills
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Sound knowledge of domestic and international travel trends
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Customer Centric Skills
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Team Player
Primary Areas of Accountability:
Qualifications and Experience
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Diploma or Degree in Hospitality, Travel, Tourism, Business or relevant field
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Must have a for a
minimum of 3-5 years’ work experience as a Travel Agent/Consultant
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Must have worked or working as a Travel Agent for well-established Travel Agency in Zambia
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Personal travel experience will be considered an advantage
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Excellent knowledge of computer reservations systems, GDS systems and e-travelling
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Proven knowledge of domestic and international travel trends
QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION
If you meet the hiring requirements for the position, please email your CV in MS Word and Cover Letter clearly stating your salary expectations to:
jobs@bemconsult.com
& Cc
bemconsult8@gmail.com
Note that, all communications will be kept in the strictest of confidence.
If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.
