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Job brief
We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.
The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.
Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.
Responsibilities
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Greet and escort customers to their tables
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Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
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Prepare and Clean tables/FOH and set up silverware and glasses
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Offer menu recommendations upon request
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Up-sell additional products when appropriate
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Take accurate food and drinks orders
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Communicate order details to the Kitchen Staff
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Serve food and drink orders
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Check dishes and kitchenware for cleanliness and presentation and report any problems
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Arrange table settings and maintain a tidy dining area
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Deliver checks and collect bill payments
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Carry dirty plates, glasses and silverware to kitchen for cleaning
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Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
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Follow all relevant health department regulations
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Provide excellent customer service to guests
Requirements and skills
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Proven work experience as a Waiter or Waitress for a minimum 1 year in an established restaurant
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Basic math skills
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Excellent presentation skills
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Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
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Active listening and effective communication skills
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Team spirit
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High school diploma; food safety training is a plus
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Must be able to work night shifts ending at 11pm, 5 days a weeks and live in close proximity to Woodlands, Lusaka.
CLOSING DATE MONDAY DEC 26TH
Email applications to:
thecollectivezm@gmail.com
before closing 26/12/23
