Job Details

Job Description

About One Acre Fund
Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa’s farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

In Zambia, our focus is on agroforestry. We provide farmers with a package of different tree varieties providing farmers with a range of benefits including improved soil fertility. In the longer term, we also plan to help farmers generate income through the carbon credit market. We are headquartered in Kabwe and operate in the Central Province and parts of Southern Province where most people rely on agriculture for their livelihoods. To learn more about our work, look at our Zambia program blog.

About the Role
We are currently seeking a professional to join our team as a Retention Coordinator to be based in Kabwe. As the Retention Coordinator, you will help understand and improve farmer retention across our program. You will be responsible for analyzing the farmer journey—from enrolment to planting—to identify the reasons why farmers disengage or drop out. Using this insight, you will collaborate with field and other program teams to design and implement data-driven strategies that improve farmer experience, increase retention, and contribute to long-term program impact and sustainability.

Responsibilities
Farmer Journey Mapping & Insights

Capture farmer journeys from registration to qualification each season to understand drop-out trends, rates, and reasons.
Conduct qualitative farmer surveys to understand the factors influencing farmers’ decisions to join, drop, pause, or continue with the program.
Conduct retention-focused surveys to gather farmer perceptions and experiences related to products and services.

Data Tracking, Reporting & Analysis

Work with the data team to develop a comprehensive system to track and resolve farmer complaints through customer-facing teams (hotline, extension).
Report on key performance indicators to measure the effectiveness of retention strategies.
Provide seasonal reports on customer retention metrics to farmer-facing teams and the wider organisation.

Strategy Development

Develop and implement targeted strategies to address farmer dissatisfaction and reduce drop-out rates.
Set seasonal and long-term retention goals based on historical data, trends, and program impact targets.

Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Degree in any Social Science
• 2+ years of experience working in client-focused behaviour change programs, community development, or rural outreach.
• Experience in qualitative and quantitative research and ability to design and conduct surveys, interviews, and focus group discussions
• Strong written and verbal communication skills for reporting and cross-team coordination
• Proficient in Microsoft Excel or Google Sheets.

Preferred Start Date
As soon as possible

Job Location
Kabwe, Zambia

Benefits
Health insurance, paid time off

Contract Duration
Renewable

Eligibility
This role is only open to citizens or permanent residents of Zambia.

Application Deadline
13 August 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here ([email protected]), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.